XENITH CORE
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WARRANTY

XENITH CORE product warranty


Learn about the warranty period, coverage and claim process for XENITH CORE products.

  • Product warranty 30 days 30 days from delivery
  • Arrival defects 7 days Contact us within 7 days of delivery
  • Support from Japan Customer support

1. Warranty periods

Product warranty 30 days 30 days from delivery


Manufacturing faults arising during normal use are covered by the product warranty for 30 days from delivery.

Arrival defects 7 days Contact us within 7 days of delivery


Please contact us within 7 days about damage or faults present on arrival. This service period does not limit mandatory rights or applicable warranty coverage.


Coverage runs from delivery. Domestic warranty conditions apply to purchases and use in Japan. Eligible U.S. orders follow the U.S. warranty terms, with mandatory rights unaffected.

2. Covered manufacturing faults

  • Latch does not
    close correctly

  • Hinge has detached or
    does not work correctly

  • Handle or shoulder-strap
    mount has detached

  • Case joints
    have separated

  • Significant deformation
    present on arrival

  • Serious manufacturing defect
    in the EVA insert

  • Logo is significantly misplaced,
    upside down or badly printed

These are examples. We assess each issue individually, subject to applicable rights.

3. Exclusions

  • Scratches, dents or deformation
    caused by drops, impacts,
    pressure or overloading

  • Corrosion or discolouration
    caused by water, heat, humidity
    or chemicals

  • Damage caused by modification,
    disassembly, painting
    or sticker removal

  • Scuffs, small scratches
    or dents caused by
    normal use

  • Compression of EVA, foam wear
    or deterioration
    from use

  • Wear or damage
    to accessories and consumables

  • Faults or damage
    after the warranty period

Minor variations or finishing differences from hand production may fall within the disclosed quality tolerances. This does not exclude actual defects or mandatory rights.

4. How to request warranty service

  1. Take photographsPrepare photographs showing the fault.

  2. Contact usContact your seller or use the contact form on our official website.

  3. AssessmentWe will review the fault and how the product has been used, then explain the next steps.

  4. Return, if requiredYou may be asked to return the product following our instructions.

  5. Inspection and resolutionAfter inspection, we will arrange a repair, replacement or other appropriate resolution.

Support from Japan
Contact our support team in Japan about XENITH CORE products, regardless of your eligible delivery destination.

Contact us
Use the official contact form or email nini.official.store@gmail.com.

Open contact form

This warranty does not limit your mandatory rights under applicable law.